{"id":3,"date":"2026-04-17T14:48:17","date_gmt":"2026-04-17T14:48:17","guid":{"rendered":"https:\/\/aai.gnh-solutions.com\/?page_id=3"},"modified":"2026-06-15T15:10:40","modified_gmt":"2026-06-15T15:10:40","slug":"service-agreement","status":"publish","type":"page","link":"https:\/\/aai.gnh-solutions.com\/zh\/service-agreement\/","title":{"rendered":"Service Agreement"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.6&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<p><\/p>\n<h1 class=\"wp-block-heading\">SMARTLINK SERVICE AGREEMENT (Advisor Authority Infrastructure \u2013 AAI)<\/h1>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>1. ACCEPTANCE OF TERMS<\/h2>\n<p>By subscribing to or using the SmartLink platform (\u201cService\u201d), you (\u201cClient\u201d) agree to be bound by this Agreement with GNH Solutions (\u201cAgency\u201d).<\/p>\n<p>This Agreement constitutes a legally binding agreement governing your use of the Service.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>2. SERVICES<\/h2>\n<p>The Agency provides a digital profile and name card platform designed for professional branding, lead generation, and client engagement.<\/p>\n<p>Services include:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Digital profile creation and hosting<\/li>\n<li>Communication integrations (Call, Email, WhatsApp)<\/li>\n<li>Platform maintenance, updates, and support<\/li>\n<li>Optional enhancements based on selected service tier<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><\/h2>\n<h2>3. SERVICE TIERS<\/h2>\n<p class=\"isSelectedEnd\"><span>The SmartLink platform is provided on a tiered subscription basis.<\/span><\/p>\n<p class=\"isSelectedEnd\"><span>Details relating to service tiers, pricing, support levels, and review frequency are presented on the SmartLink service pages and confirmed during the onboarding process.<\/span><\/p>\n<p><span>The Client agrees to the applicable service tier and subscription plan selected at the point of subscription, as recorded in the system-generated agreement summary. The Agency reserves the right to update service tiers, pricing, and support structures from time to time, provided that any changes shall not affect existing subscriptions within their current billing cycle. The Service is offered under the following tiers:<br \/><\/span><\/p>\n<p><span><\/span><\/p>\n<p><span><\/span><\/p>\n<p><span><\/span><\/p>\n<p><span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>Foundation (Digital Presence)<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Template-based layout<\/li>\n<li>Basic profile structure<\/li>\n<li>Standard integrations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Professional (Lead Conversion)<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Conversion-focused layout optimisation<\/li>\n<li>CTA structuring and engagement sections<\/li>\n<li>Branding alignment<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Elite (Authority + Branding + Analytics)<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Authority positioning (awards, credentials)<\/li>\n<li>Analytics tracking and performance insights<\/li>\n<li>Advanced customisation within the platform framework<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Customisation refers to layout configuration, branding adjustments, and structured content enhancements.<br \/>It does not include custom development or new feature creation unless separately agreed.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>4. FEES AND PAYMENT<\/h2>\n<h3>4.1 Setup Fee<\/h3>\n<p>A one-time setup fee applies based on the selected tier.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>4.2 Subscription<\/h3>\n<p>Ongoing services are provided under:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Authority Continuity\u2122 (maintenance and security)<\/li>\n<li>Continuity + Care\u2122 (includes review and priority support)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Billing options:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Annual (paid upfront)<\/li>\n<li>Monthly (paid in advance)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><\/h2>\n<h2>5. PAYMENT DEFAULT AND SUSPENSION<\/h2>\n<p>If payment is not received:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Service may be suspended after notice<\/li>\n<li>SLA commitments will be paused during suspension<\/li>\n<li>The Agency is not liable for interruptions caused by suspension<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Services will resume upon full settlement.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>6. SERVICE LEVEL AGREEMENT (SLA)<\/h2>\n<p>The Agency will use reasonable efforts to maintain service availability and provide support.<\/p>\n<p>SLA does not apply during:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Service suspension<\/li>\n<li>Client-side modifications<\/li>\n<li>Third-party disruptions<\/li>\n<li>Force majeure events<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><\/h2>\n<h2>7. PLATFORM AND LICENSING<\/h2>\n<p>The Agency retains ownership of the SmartLink platform.<\/p>\n<p>The Client is granted a non-exclusive, non-transferable right to use the Service, subject to:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Full payment<\/li>\n<li>Active subscription<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><\/h2>\n<h2>8. DATA PROTECTION<\/h2>\n<p>The Agency processes data in accordance with applicable laws, including PDPA Malaysia.<\/p>\n<p>Reasonable security measures are implemented to protect Client data.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>9. INTELLECTUAL PROPERTY<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The Client retains ownership of all uploaded content<\/li>\n<li>The Agency retains ownership of the platform and system<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><\/h2>\n<h2>10. TERMINATION<\/h2>\n<p>Either party may terminate the Service with <strong>30 days<\/strong> written notice<\/p>\n<p>Upon termination:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Access may be revoked<\/li>\n<li>Data export may be requested within a limited period<\/li>\n<li>Outstanding fees remain payable<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><\/h2>\n<h2>11. LIMITATION OF LIABILITY<\/h2>\n<p>The Agency\u2019s liability is limited to the fees paid within the preceding 12 months.<\/p>\n<p>The Agency is not liable for indirect or consequential damages.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>12. GOVERNING LAW<\/h2>\n<p>This Agreement is governed by the laws of Malaysia.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>13. ENTIRE AGREEMENT<\/h2>\n<p>This Agreement constitutes the entire agreement governing use of the Service.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h2>14. ELECTRONIC ACCEPTANCE<\/h2>\n<p>This Agreement is electronically generated and accepted upon submission, payment, or continued use of the Service.<\/p>\n<p>It constitutes a valid and binding agreement. No physical signature is required.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h1><\/h1>\n<h1>END OF AGREEMENT<\/h1>\n<p><span><\/span><\/p>\n<p><span><\/span><\/p>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>SMARTLINK SERVICE AGREEMENT (Advisor Authority Infrastructure \u2013 AAI) &nbsp; 1. ACCEPTANCE OF TERMS By subscribing to or using the SmartLink platform (\u201cService\u201d), you (\u201cClient\u201d) agree to be bound by this Agreement with GNH Solutions (\u201cAgency\u201d). This Agreement constitutes a legally binding agreement governing your use of the Service. &nbsp; 2. SERVICES The Agency provides a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Who we are<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Our website address is: https:\/\/aai.gnh-solutions.com.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Comments<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor&#8217;s IP address and browser user agent string to help spam detection.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Media<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Cookies<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select &quot;Remember Me&quot;, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Embedded content from other websites<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Who we share your data with<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you request a password reset, your IP address will be included in the reset email.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">How long we retain your data<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:paragraph -->\n<p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">What rights you have over your data<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n<!-- \/wp:paragraph -->\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Where your data is sent<\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Visitor comments may be checked through an automated spam detection service.<\/p>\n<!-- \/wp:paragraph -->\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":12,"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1089026,"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/pages\/3\/revisions\/1089026"}],"wp:attachment":[{"href":"https:\/\/aai.gnh-solutions.com\/zh\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}